The software you have downloaded will not install itself, so you will need to launch the application so it can do its work: Installing QuickTime and QuickTime VR for you. PC users should move the program to their /windows/system/ folder for best results.
After installation and the self test takes place, you should be
all set to view QuickTime Movies and QuickTime VR.
QuickTime Installation- Frequently Asked Question
This page should be able to answer most of the common problems we have seen with the installation of QuickTime and QuickTime VR. We also provide answers to common browser installation problems for both Netscape and Internet Explorer.
Review the questions below and simply click on the number beside it to be taken to the answer located further down the page.
1) Question: I get the error message, "PLAY32 caused an invalid page fault". What is wrong?
Answer: This normally occurs due to a bad download. You will need to download and install QuickTime for Windows again. Be sure to perform an uninstall prior to reinstalling.
You can also try installing and skipping the search for old versions. Occasionally this can also work, if you have uninstalled all previous version.
2) Question: I get the error message, "Program error. Your program is making an invalid dynamic link library call to a .dll file. Your program will close". What is wrong?
Answer: The error is caused by having mixed versions of QuickTime on your system. The software gets a response from more than one version of QuickTime--hence the error. For example, in the early days games put versions of QuickTime into the game folder, allowing for multiple copies and versions to be installed on your system. Now QuickTime is only installed in one location by developers.
Possible Solutions:
a) The easiest solution is to uninstall the program and then do a fresh install. When running the fresh install be sure to say yes when asked if you want to delete all other versions of QuickTime on your system. For Windows 3.x (16 bit) you will need to do a manual uninstall. See Uninstall 3.1 later in this document.
b) Check your system.ini file for the line dci=rfmdci. If it is there, comment it out. The comment about dci=rfmdci is a reference to dci services by the video card and has been found to occasionally cause problems.
3) Question: How can I check to see if QuickTime is installed and what version number of the QuickTime I have installed?
Answer: Open your control panels folder and look for the control panel named "QuickTime 32" or "QuickTime". If it is not there, then QuickTime is not installed. If the control panel is there, open it and the version will be in the upper right hand corner of the Control Panel.
4) Question: I am not sure I installed everything necessary to use QuickTime on and off the internet. What do I need and how can I check to make sure everything is installed?
Answer: To use QuickTime off and on the internet you need to have the appropriate version (2.1.2.59) and flavor (16 or 32 bit) of QuickTime for Windows installed In addition you need to have the appropriate version of the QuickTime Plug-In (1.1.1) and the QuickTime VR Component (1.03).
Verify and/or try the following: - Verify that you downloaded the "easy download" for http://quicktime.apple.com/sw/.
- Was this the first time you installed QuickTime For Windows on your system? If it was not, did you first perform an uninstall of the old version? Did you manually remove the old plug-in file in the Plug-In folder? Did you manually remove the old QTVR file from the windows/system directory?
- Verify that you double-clicked on the downloaded file and that it installed QuickTime for Windows, NPQTW32.DLL into the plug-in folder and QTWVR.QTC into the Windows/System directory.
- Verify that you have only one QuickTime Plug-In in your plug-in folder. Use either the Start...Find...files or the folders...command option, and type "NPQTW32.DLL" into the find window. It should find and list one file named NPQTW32 in your Netscape plugins folder. Click the right mouse button over the icon for this file in the list and select "properties" from the popup. Next, click the "Version" tab in the Properties window that is displayed. It should say File Version: 1.1.1.0. You should have just one QuickTIme Plug-In installed.
- Verify that QuickTime for Windows was installed correctly. Asure way to tell would be to open your control panels and look for a control panel named "QuickTime 32". If the control panel is not there, then you have not installed QuickTime by double-clicking on QT32INST.EXE. If the control panel is there, take the opportunity to click the "Verify Setup" button to make sure all the files are installed properly.
- Does the sample movie included with QuickTime run correctly?
- Have you configured your browser to use the Plug-In?
5) Question: I am having video problems. Also, I am having trouble with the control panel, and sometimes Movie Player locks up. Can you help?
Answer: It could be that the default settings QuickTime chose when it looked at your hardware may be inappropriate, specifically for video. Verify and/or check the following:
a) Click the "Verify Setup" on the control panel to make sure all the files are there. Then you can try choosing "More" and scrutinizing the video and audio settings. If you cannot access the Control Panel continue to the next step.
b) You can hand correct the QTW.INI file. The QTW.INI file is located in your Windows directory. If it is not there you can simply create one by using a text editor such as Notepad. Try the following:
[Video] Optimize=Driver
[Video 32] Optimize=Driver
If it works go to step d. If not, continue with step c.
c) You can hand correct the QTW.INI file, using a different set of parameters than those in step b above. The QTW.INI file is located in your Windows directory. If it is not there you can simply create one by using a text editor such as Notepad. Try the following:
[Video] Optimize=BMP [Video 32] Optimize=BMP
If it works go to step d.
d) If things work, then the driver for your video card has compatibility problems with QuickTime. Many times the video card manufacturer's web site will have newer versions of their drivers. These newer versions may solve the compatibility problem with QuickTime.
If you find a newer driver, try installing it and then selecting "Video Driver" under the optimization section of the QuickTime control panel.
6) Question: The movie that I downloaded will not play. Why?
Answer: There are a couple of reasons that can cause this.
-The movie was encoded with a type that QuickTime does not recognize. QuickTime for Windows currently recognizes only .mov or .moov files. -The file was not saved for cross-platform viewing.
This can be doen on a Macintosh using MoviePlayer. -The file is corrupted.
7) Question: I get the error message, "Old Version of QuickTime". What is wrong?
Answer: Sometimes other applications (such as games) install QuickTime on the hard drive in the application's directory. This could be confusing Netscape Navigator and the plug-in into thinking it is an old version of QuickTime.
To correct the problem for WIndows 3.1: -Uninstall QTW 3.1 by hand to ensure all items are getting removed. Once this is accomplished, reinstall version 2.1.2 of QuickTime for Windows.(Instructions for uninstalling are at the end of this article). To correct the problem under WIndows 95: -Install QuickTime Windows 95 2.1.2.59 and say yes when it asks if you wish to delete all old versions.
8) Question: QuickTime VR will not play. What is wrong?
Answer: Verify that the file named qtvrw.qtc (16-bit) or QTVRW32.QTC (32-bit) is in the Windows\system directory.
If it is then other possibilities include: - The VR movie was not flattened for cross-platform playing - JPEG compression was used when creating the VR movie.
If the VR movie was not flattened for cross-platform play, open it up in Movie Player on a Macintosh, choose "Save As..." from the File menu. Click on the Flatten button and the Make playable on Non-Apple computers check box, and then save the movie.
If JPEG compression was used, the only way to get it to display correctly with the 1.0.3 components file is to make sure you are
in 24-bit color on your PC.
9) Question: My system appears to have a conflict between QuickTime for Windows and OLE. How can I fix this?
Answer: When the QuickTIme is installed on Windows 3.1 ocassionally the registry file gets confused. This happens with certian versions of OLE.
To correct the problem:
1) Find the file reg.dat. Delete the file.
2) Find the regedit.exe file. Double-click on the file to open it.
3) Close the file.
4) Reboot the system and try QuickTime again.
If this does not correct the problem you will need to reinstall Windows 3.1.
10) Question: I am encountering Trumpet Winsock problems with QuickTime. I am, however, able to play QuickTime movies stored on my hard drive using Movie Player. What is wrong?
Answer: There are 16-bit and 32-bit versions of Trumpet Winsock. A 32-bit version of Trumpet Winsock is available at:
http://mosquitonet.com/skeet/wincommon.html.
If the 16-bit version is being used with Windows 95, be aware that this is not a configuration that was tested. In any event, the system should be set up with either ALL 16-bit or 32-bit components (QTW, QTVR, Plugin, Browser, Winsock). Remember, no mix'n' match
Trumpet Winsock is not recommended for use with Windows 95. We recommend you use the dial-up software that is shipped with Windows 95.
11) Question: I am an America Online user and I am having problems with QuickTime under Windows 95. Npqtw32.dll, Npaudio.dll, Npnul16.dll, and the Npavi16.dll are the only files in my plug-in directory. I assume that there are different "flavors" here but that I am only running one at a time. What is wrong?
Answer: The problem is likely with the 16- versus 32-bit "flavors" that you are running. America Online, the Browser, and QuickTime all have to be the same to work. Windows 95 can run either 16- or 32-bit versions. So verify everything (including any plug-ins you are using) are the same flavor. Then try again.
12) Question: Can you help me with my Internet browser configuration to be sure everything is correctly configured?
Answer: All the browsers that support the QuickTime Plug-In are designed to recognize it automatically and use it to play back those media types that QuickTime supports. However, it is always good practive to verify the setup with the browser you are using.
First, make sure the file NPQTW32.DLL is in the plug-ins directory within the directory where the browser is. Verify that QuickTime for Windows 95 is installed byt checking the Control Panels folder. Verify that the QTVRW32.QTC is installed in the systems/windows directory.
Note: Windows 95 does not let you see .dll files by default. In order to view .dll files in Windows 95, make sure you are in the directory window, then choose View from the Options menu and select "Show all files" in the Options dialog box.
Follow the instructions in the sections below to make sure your browser is properly set up to use the QuickTime Plug-In.
